A Guide to the CRM Cloud Wars
Najat Messaoud recommends the following:
http://www.forbes.com/sites/erikamorphy/2011/11/15/a-guide-to-the-crm-cloud-wars/
http://www.forbes.com/sites/erikamorphy/2011/11/15/a-guide-to-the-crm-cloud-wars/
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